Refund & Return Policy

Domestic Returns

• All domestic purchases are entitled to the 7-day appraisal period (including weekends and holidays) required under the Consumer Protection Act, starting from the day after the product arrives. *The 7-day appraisal period is not a trial period.
• Please return the product within 7 days, starting from the day after you receive it. Returns submitted after this period cannot be accepted.
• Returned products must be in brand-new condition with the packaging fully intact and unopened (including the product itself, any free gifts, packaging, the manufacturer's box, and all accompanying materials). Otherwise, the return cannot be accepted.
• Once a product has been unsealed and used, it cannot be returned or exchanged unless the product itself is defective.
• Please record a video while unboxing during the 7-day appraisal period. If a returned product is found to show damage or soiling caused by the customer, or in cases of malicious or bulk returns, the return cannot be processed.
• This store offers returns only; we do not offer product exchanges.

Domestic Return Process

1. If you need to make a return, please contact our customer service team (via "Contact Us" at the top right) within 7 days of receiving the product, and provide your name, order number, contact phone number, the name of the item being returned, and the reason for the return along with photos. Our customer service team will assist you with the return process once received.
2. The required "return photos" are: a photo of the packing slip inside the package, a photo of the product, and — if the outer box is damaged — a photo of the outer box.
3. Once confirmed by customer service, please restore the product to its original packaging with the packing slip included; please contact customer service for the return shipping details.
4. Once we receive and verify the returned product, we will process your refund. If we confirm the product is complete and eligible for return, we will cover the return shipping cost; if the product is found ineligible for return, it will be sent back to you and you will be responsible for the round-trip shipping cost.

Domestic Refunds

• Credit card payments: once the return is confirmed, the refund will be credited directly back to the original credit card used for payment.
• Bank transfer payments: once the return is confirmed, the refund will be transferred to the bank account you provide.
• Convenience store payments: once the return is confirmed, please provide your own bank account details, and we will refund the payment via bank transfer to the account you specify.

*Note: We reserve the right to modify or cancel orders at any time, and our decisions on these matters are final.